{"id":560084,"date":"2026-05-18T11:52:26","date_gmt":"2026-05-18T09:52:26","guid":{"rendered":"https:\/\/info.netticket.fi\/?page_id=560084"},"modified":"2026-05-18T13:53:33","modified_gmt":"2026-05-18T11:53:33","slug":"kundnojdhetsundersokning-2026","status":"publish","type":"page","link":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/","title":{"rendered":"V\u00e5ra kunders feedback – Kundn\u00f6jdhetsunders\u00f6kning 05\/2026"},"content":{"rendered":"\t\t
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V\u00e5ra kunders feedback - Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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I maj 2026 <\/b>genomf\u00f6rde vi en kundn\u00f6jdhetsunders\u00f6kning hos v\u00e5ra nuvarande kunder. Vi samlade in feedback om vad v\u00e5ra kunder tycker att vi har lyckats med och hur vi skulle kunna utveckla v\u00e5r verksamhet. M\u00e5let \u00e4r att, baserat p\u00e5 den feedback vi f\u00e5tt, g\u00f6ra NetTickets tj\u00e4nst \u00e4nnu mer fungerande.<\/p>

Unders\u00f6kningen genomf\u00f6rdes tv\u00e5spr\u00e5kigt (med ett separat formul\u00e4r f\u00f6r finskspr\u00e5kiga och svenskspr\u00e5kiga kunder) som ett elektroniskt formul\u00e4r som fylldes i online. V\u00e5ra kunder fick bed\u00f6ma olika delar av v\u00e5r verksamhet p\u00e5 en skala fr\u00e5n 1 till 5 (1=d\u00e5ligast, 5=b\u00e4st) och formul\u00e4ret inneh\u00f6ll \u00e4ven \u00f6ppna fr\u00e5gor d\u00e4r delteagarna fick ber\u00e4tta med egna ord vad de tycker fungerar i v\u00e5r tj\u00e4nst och vad som beh\u00f6ver utvecklas.<\/p>

Den f\u00f6reg\u00e5ende unders\u00f6kningen gjordes i januari 2024<\/a>\u00a0och vi fick utifr\u00e5n resultaten en bra j\u00e4mf\u00f6relsegrund f\u00f6r \u00e5rets resultat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Trevliga resultat<\/span><\/b><\/span> <\/span><\/span><\/span><\/p>\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Vi \u00e4r glada och mycket tacksamma f\u00f6r alla svar och f\u00f6r att v\u00e5ra kunder tog sig tid att ge oss feedback! I svaren hade man reflekterat bra kring utvecklingsomr\u00e5den och \u00e4ven lyft fram s\u00e5dant i NetTickets verksamhet som uppskattas s\u00e4rskilt.<\/p>

Svarsprocenten var 8 %, vilket var l\u00e4gre \u00e4n \u00f6nskat, men vi fick \u00e4nd\u00e5 v\u00e4rdefull feedback fr\u00e5n olika evenemangsarrang\u00f6rer. Den l\u00e4gre svarsprocenten kan delvis bero p\u00e5 den hektiska perioden i b\u00f6rjan av sommaren.<\/p>

Det var gl\u00e4djande att konstatera att v\u00e5ra kunder uppskattar v\u00e5r service mycket. Enligt svaren fick NetTicket ett helhetsbetyg p\u00e5 4,5.<\/strong><\/p>

V\u00e5r snabba och v\u00e4nliga kundservice f\u00e5r mycket ber\u00f6m och fungerande kundservice \u00e4r faktiskt ett av v\u00e5ra viktigaste servicel\u00f6ften. Av de svarande gav 85% betyget 5 vilket resulterade i ett medelbetyg p\u00e5 4,8.<\/p>

V\u00e5rt biljettf\u00f6rs\u00e4ljningssystem\/webbutik fick betyget 4,2 \u2013 liksom v\u00e5r marknadsf\u00f6ringstj\u00e4nst.<\/p>

\u00a0<\/p>

\u2022 Medelv\u00e4rde f\u00f6r helhetsbetyget\u00a0= 4,5<\/b> (2024: 4,5)<\/p>

\u2022 Medelv\u00e4rde f\u00f6r v\u00e5r kundservice = 4,8<\/b> (2024: 4,6) \u2b06\ufe0f<\/p>

\u2022 Biljettf\u00f6rs\u00e4ljningssystem\/webbutik = 4,2<\/b> (ny)<\/p>

\u2022 Medelv\u00e4rde f\u00f6r v\u00e5ra marknadsf\u00f6ringstj\u00e4nster = 4,2<\/b> (2024: 3,9) \u2b06\ufe0f<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Detta uppskattar kunderna s\u00e4rskilt med NetTicket: <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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  • V\u00e4nlig och personlig kundservice<\/li>
  • Snabb hj\u00e4lp<\/li>
  • Tydligt anv\u00e4ndargr\u00e4nssnitt<\/li>
  • Service \u00e4ven p\u00e5 svenska<\/li>
  • L\u00e4ttanv\u00e4nd tj\u00e4nst<\/li>
  • Alla delar fungerar smidigt<\/li>
  • Billigare \u00e4n konkurrerande tj\u00e4nsteleverant\u00f6rer<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Kundernas id\u00e9er och utvecklingsf\u00f6rslag \n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Baserat p\u00e5 svaren har kundn\u00f6jdheten med v\u00e5r service h\u00e5llit sig minst p\u00e5 samma niv\u00e5 som den var 2024. Kundtj\u00e4nstens po\u00e4ng har \u00e4ven stigit n\u00e5got j\u00e4mf\u00f6rt med f\u00f6r tv\u00e5 \u00e5r sedan.\u00a0<\/p>

    Efter den senaste unders\u00f6kningen har vi satsat b\u00e5de p\u00e5 v\u00e5r egen marknadsf\u00f6ring och p\u00e5 att st\u00f6da v\u00e5ra kunder i deras marknadsf\u00f6ringsinsatser. F\u00f6r v\u00e5ra kunder erbjuder vi m\u00e5ngsidig marknadsf\u00f6ringshj\u00e4lp som, ut\u00f6ver nyhetsbrev, \u00e4ven omfattar st\u00f6d med sponsrad marknadsf\u00f6ring i sociala medier, Google-annonsering samt anv\u00e4ndning av SMS-tj\u00e4nster.\u00a0Resultaten visar att n\u00f6jdheten med v\u00e5ra marknadsf\u00f6ringstj\u00e4nster har \u00f6kat sedan 2024 (3,9 \u27a1\ufe0f 4,2).<\/p>

    Vi mottog m\u00e5nga v\u00e4rdefulla och insiktsfulla utvecklingsid\u00e9er fr\u00e5n v\u00e5ra kunder, vilket visar deras intresse f\u00f6r en kontinuerlig f\u00f6rb\u00e4ttring av v\u00e5ra tj\u00e4nster. Bland annat fick vi f\u00f6rslag p\u00e5 att anv\u00e4nda AI i tj\u00e4nsten, och detta \u00e4r ett stort \u00e4mne i NetTickets utvecklingsarbete just nu. En del av utvecklingsf\u00f6rslagen g\u00e4ller mindre funktioner och f\u00f6rb\u00e4ttringar som kan genomf\u00f6ras snabbare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Tack till alla v\u00e5ra kunder som svarade p\u00e5 kundn\u00f6jdhetsunders\u00f6kningen \u2665<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Arbetet forts\u00e4tter aktivt \u2013 Vi uppskattar st\u00f6det fr\u00e5n alla v\u00e5ra kunder i denna process. Vi uppmuntrar v\u00e5ra kunder att forts\u00e4ttningsvis dela sina tankar och utvecklingsid\u00e9er med oss, s\u00e5 att vi tillsammans kan utveckla v\u00e5ra tj\u00e4nster f\u00f6r att \u00e4nnu b\u00e4ttre motsvara deras \u00f6nskem\u00e5l och behov. Vi genomf\u00f6r en ny unders\u00f6kning igen under vinters\u00e4songen. TACK!<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    V\u00e5ra kunders feedback – Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 I maj 2026 genomf\u00f6rde vi en kundn\u00f6jdhetsunders\u00f6kning hos v\u00e5ra nuvarande kunder. Vi samlade in feedback om vad v\u00e5ra kunder tycker att vi har lyckats med och hur vi skulle kunna utveckla v\u00e5r verksamhet. M\u00e5let \u00e4r att, baserat p\u00e5 den feedback vi f\u00e5tt, g\u00f6ra NetTickets tj\u00e4nst \u00e4nnu mer fungerande. Unders\u00f6kningen […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":554849,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-560084","page","type-page","status-publish","hentry"],"yoast_head":"\nV\u00e5ra kunders feedback - Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 • NetTicket\u22eeinfo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u00e5ra kunders feedback - Kundn\u00f6jdhetsunders\u00f6kning 05\/2026\" \/>\n<meta property=\"og:description\" content=\"V\u00e5ra kunders feedback – Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 I maj 2026 genomf\u00f6rde vi en kundn\u00f6jdhetsunders\u00f6kning hos v\u00e5ra nuvarande kunder. Vi samlade in feedback om vad v\u00e5ra kunder tycker att vi har lyckats med och hur vi skulle kunna utveckla v\u00e5r verksamhet. M\u00e5let \u00e4r att, baserat p\u00e5 den feedback vi f\u00e5tt, g\u00f6ra NetTickets tj\u00e4nst \u00e4nnu mer fungerande. Unders\u00f6kningen […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/\" \/>\n<meta property=\"og:site_name\" content=\"NetTicket\u22eeinfo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NetTicket.fi\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T11:53:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/info.netticket.fi\/wp-content\/uploads\/Chart.js-preview-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"925\" \/>\n\t<meta property=\"og:image:height\" content=\"312\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@netticketfi\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/\",\"url\":\"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/\",\"name\":\"V\u00e5ra kunders feedback - 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Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 • NetTicket\u22eeinfo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/","og_locale":"sv_SE","og_type":"article","og_title":"V\u00e5ra kunders feedback - Kundn\u00f6jdhetsunders\u00f6kning 05\/2026","og_description":"V\u00e5ra kunders feedback – Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 I maj 2026 genomf\u00f6rde vi en kundn\u00f6jdhetsunders\u00f6kning hos v\u00e5ra nuvarande kunder. Vi samlade in feedback om vad v\u00e5ra kunder tycker att vi har lyckats med och hur vi skulle kunna utveckla v\u00e5r verksamhet. M\u00e5let \u00e4r att, baserat p\u00e5 den feedback vi f\u00e5tt, g\u00f6ra NetTickets tj\u00e4nst \u00e4nnu mer fungerande. Unders\u00f6kningen […]","og_url":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/","og_site_name":"NetTicket\u22eeinfo","article_publisher":"https:\/\/www.facebook.com\/NetTicket.fi","article_modified_time":"2026-05-18T11:53:33+00:00","og_image":[{"width":925,"height":312,"url":"https:\/\/info.netticket.fi\/wp-content\/uploads\/Chart.js-preview-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@netticketfi","twitter_misc":{"Ber\u00e4knad l\u00e4stid":"3 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/","url":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/","name":"V\u00e5ra kunders feedback - Kundn\u00f6jdhetsunders\u00f6kning 05\/2026 • NetTicket\u22eeinfo","isPartOf":{"@id":"https:\/\/info.netticket.fi\/#website"},"primaryImageOfPage":{"@id":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/#primaryimage"},"image":{"@id":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/#primaryimage"},"thumbnailUrl":"https:\/\/info.netticket.fi\/wp-content\/uploads\/Chart.js-preview-2.png","datePublished":"2026-05-18T09:52:26+00:00","dateModified":"2026-05-18T11:53:33+00:00","breadcrumb":{"@id":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/#primaryimage","url":"https:\/\/info.netticket.fi\/wp-content\/uploads\/Chart.js-preview-2.png","contentUrl":"https:\/\/info.netticket.fi\/wp-content\/uploads\/Chart.js-preview-2.png"},{"@type":"BreadcrumbList","@id":"https:\/\/info.netticket.fi\/sv\/kunder\/kundnojdhetsundersokning-2026\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Etusivu","item":"https:\/\/info.netticket.fi\/sv\/"},{"@type":"ListItem","position":2,"name":"Kunder","item":"https:\/\/info.netticket.fi\/sv\/kunder\/"},{"@type":"ListItem","position":3,"name":"V\u00e5ra kunders feedback – Kundn\u00f6jdhetsunders\u00f6kning 05\/2026"}]},{"@type":"WebSite","@id":"https:\/\/info.netticket.fi\/#website","url":"https:\/\/info.netticket.fi\/","name":"NetTicket\u22eeinfo","description":"T\u00e4yden palvelun lippukauppa.","publisher":{"@id":"https:\/\/info.netticket.fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/info.netticket.fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/info.netticket.fi\/#organization","name":"NetTicket Finland","url":"https:\/\/info.netticket.fi\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/info.netticket.fi\/#\/schema\/logo\/image\/","url":"https:\/\/info.netticket.fi\/wp-content\/uploads\/logo-netticket-vaaka-sininen.svg","contentUrl":"https:\/\/info.netticket.fi\/wp-content\/uploads\/logo-netticket-vaaka-sininen.svg","width":170,"height":18,"caption":"NetTicket Finland"},"image":{"@id":"https:\/\/info.netticket.fi\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NetTicket.fi","https:\/\/x.com\/netticketfi","https:\/\/www.instagram.com\/netticket.fi\/"]}]}},"_links":{"self":[{"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/pages\/560084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/comments?post=560084"}],"version-history":[{"count":22,"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/pages\/560084\/revisions"}],"predecessor-version":[{"id":560138,"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/pages\/560084\/revisions\/560138"}],"up":[{"embeddable":true,"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/pages\/554849"}],"wp:attachment":[{"href":"https:\/\/info.netticket.fi\/sv\/wp-json\/wp\/v2\/media?parent=560084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}